Yoyo88 is committed to protecting the privacy and data security of every member. Learn how we handle your information transparently, responsibly, and to the highest security standards.
This Privacy Policy explains in detail how yoyo88 collects, uses, stores and protects your personal data. By using the yoyo88 platform, you agree to the practices described here. We never sell your personal data to third parties — your privacy is not a commodity to us.
Yoyo88 values the privacy of every individual who uses our platform. This Privacy Policy is designed to ensure you clearly understand what data we collect, how it is used, and the rights you hold over that data.
This policy applies to all users of the yoyo88 platform, including the main website, mobile App, and all related services provided by yoyo88. It also covers data collected through all our official communication channels, including customer support, email and live chat.
PDPA Compliance: yoyo88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. Every personal data handling process has a valid legal basis and is thoroughly documented.
Yoyo88 acts as the Data Controller for all personal information collected through our platform. This means we determine the purpose and manner of processing your data, and we are fully responsible for ensuring it is handled securely and responsibly.
We only collect data that is strictly necessary to provide a safe, efficient, and responsible service. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, IC number | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number, residential address | Communications, account recovery, verification |
| Financial Data | Bank details, transaction history, payment methods | Deposit/withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, analytics |
| Usage Data | Game history, session duration, game preferences | Personalization, responsible gaming |
| Communication Data | Support chat logs, emails, feedback | Complaint resolution, service improvement |
Sensitive Data: yoyo88 does not collect sensitive data such as health information, religious beliefs, or political affiliations unless required by law. Any data collected is limited to the minimum necessary as defined by the data minimization principle.
Your data is collected through several channels: account registration, direct platform usage, the KYC process, interactions with our support team, and automated technologies such as cookies and web beacons that track activity on our website.
Every piece of data we collect has a clear and legitimate purpose. yoyo88 uses your personal data for the following purposes:
Marketing Communications: yoyo88 only sends marketing communications to members who have given explicit consent. You may withdraw this consent at any time by contacting our support team or through your account settings. Withdrawing consent will not affect the receipt of important account-related communications.
Yoyo88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in the context of legitimate business operations, your data may be shared with the following parties under limited and controlled circumstances:
International Transfers: In some cases, our service providers may be located outside Malaysia. Any cross-border data transfers are only carried out where adequate safeguards are in place, including Standard Contractual Clauses or protective mechanisms recognised under Malaysian law.
Every third party we share data with is bound by strict data processing agreements and required to protect your information to the same high standards as yoyo88.
Protecting your personal data is the highest priority at yoyo88. We continuously invest in the latest security technologies and enforce strict internal security policies to ensure your data remains protected at all times.
Data Breach: In the event of a data breach that may affect your rights or freedoms, yoyo88 is committed to notifying the relevant authorities within 72 hours and contacting affected members as soon as possible with clear information on the steps to take.
Yoyo88 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members use our services. Cookies are small files stored on your device when you visit our website.
Types of cookies we use:
Cookie Control: You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of the yoyo88 platform. For more information on managing cookies in your browser, please refer to your browser's official documentation.
As a yoyo88 member, you have certain rights regarding your personal data under Malaysia's PDPA and our privacy policy. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you and to receive an explanation of how it is used.
If your data is inaccurate or outdated, you have the right to request a correction or update to that information promptly.
In certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal obligations.
You may request that we restrict the processing of your data while a related dispute or investigation is ongoing.
You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider.
You may object to the processing of your personal data for direct marketing purposes or in certain other circumstances.
How to Submit a Request: To exercise any of the above rights, contact our privacy team via email at [email protected] or through Live Chat on the platform. We will process your request within 30 business days and may require identity verification before taking any action.
Yoyo88 only retains your personal data for as long as necessary to fulfill the purpose of collection or as required by law. Below is a general guide to our data retention periods:
Data Disposal: When data is no longer needed, yoyo88 will dispose of or anonymise it using secure methods, including secure deletion, physical destruction of storage media, or irreversible anonymisation.
Yoyo88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. All changes take effect immediately upon publication on our website.
For significant changes, we will notify members via:
It is your responsibility to review this Privacy Policy periodically. Your continued use of the yoyo88 platform after any changes are published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, the yoyo88 privacy team is available to assist at any time. We are committed to responding to every inquiry thoroughly and within a reasonable timeframe.
24/7 Live Chat:
Contact us directly within the yoyo88 platform. It's the fastest way to get an immediate response to your privacy concerns.
Privacy Email:
[email protected] — For official personal data requests, responded to within 30 business days.
For information regarding the platform's terms of use, please refer to the Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming.
Six core pillars of privacy protection we uphold for every yoyo88 member
All data transmitted between your device and yoyo88's servers is protected by 256-bit SSL encryption — the same technology used by leading banks worldwide. No one can intercept or read your data while it is in transit.
Yoyo88 only collects data that is genuinely necessary to deliver our services. We do not collect excessive or irrelevant information. Every piece of data we request has a clear justification documented in our internal policies.
Yoyo88's security systems run around the clock, 24 hours a day, 7 days a week, monitoring for any unusual or suspicious activity. Our cybersecurity team responds swiftly to any detected threat before it can cause an impact.
Only authorized personnel may access member personal data, and every access is logged and monitored. Our systems operate on a "least privilege" principle — each employee is granted access only to the data strictly necessary to perform their role.
The privacy and security practices of yoyo88 are periodically assessed by qualified independent third-party auditors. Audit findings are used to identify gaps and continuously improve our data protection systems, ensuring the best possible protection for our members.
Yoyo88 believes trust is built through transparency. We clearly explain what we do with your data, why we need it, and how long we keep it. No confusing legal language — just honest, straightforward explanations.